Ontime Circuits is open and staffed Monday
through Friday. Orders are shipped only on these business days.
Orders and correspondence received on Saturday and Sunday will be
addressed/shipped on the following Monday and included in that dayís
business. Special weekend delivery is available ONLY through
customerís request and additional fees apply.
Ontime Circuits time schedules for Same-Day Shipments
and Order Entry is as follow:
Orders entered by 8:00am CST will be shipped same evening
FOB point is shipping point.
addition to the United States and its territories, Ontime Circuits
accepts orders from other countries. All orders of international
origin are exported from the U.S. in accordance with the Export
Administration Regulations. All duties and taxes will be the
responsibility of the customer. For Canadian and international
customers we offer terms of credit card and/or wire transfer
Several convenient payment options are
available: Check, Money Order, MasterCard, VISA, Corporate
Purchasing, Pre-Paid, Wire Transfer, and C.O.D. We also extend
credit to qualified institutions and companies.
credit application may be faxed or by down loading a credit
application from our companyís website. When opening an account with
us, please allow 3 business days to complete the approval process.
To avoid delay in your initial order, you may want to include
authorization for C.O.D. or credit card.
Shipping charges are the responsibility of
the customer on all shipments. Any disputed shipping charges billed
to a customer account or consignee billing, will be charged back to
the customer by Ontime Circuits.
Return Material Authorization (RMA) Policy
Reference Freight Damage and Product Liability sections
Customer Service / Order Placement: 866-409-2244
A friendly, competent staff of customer
service representatives is available Monday through Friday, 8:00
a.m. to 7:00 p.m. CST to assist you. Please have your sales order or
invoice number available when you call.
orders are not guaranteed to be accepted by Ontime Circuits until
it passes our engineering review AND your account is in good
are valid for a period of 30 days from date on the quote.
Dishonored Check Policy
If a check you give us for payment is
dishonored for any reason by the bank or other institution on which
it is drawn, you agree to pay us $35.00 as a service charge (if the
check cannot be redeposited). In addition, you agree to pay any
other reasonable charges imposed by any check verification company
or collection agency that we may use for collection.
If you receive merchandise that has been
damaged in transit, it is important to note "RETURNED DUE TO
DAMAGED" on the shipping airbill . Also keep the shipping
carton, packing material and parts intact. Please contact Ontime
Circuits Customer Service representative to immediately initiate a
This warranty does not apply to products
which have been subject to misuse (including static discharge),
neglect, accident or modification, or which have been soldered or
altered during assembly and are not capable of being tested.
In the event that the customer cancels the
order for any reason, the customer will be responsible/liable to pay
for all damages/costs incurred by Ontime Circuits.
Call your Sales Representative immediately
and follow up with a fax or email to confirm cancellation.
Ontime Circuits Inc.
3121 Ridgeland Ave
Lisle, IL 60532